Q&A

📦 Homexa Frequently Asked Questions (FAQ)

1. What is Homexa?

Homexa is an online generalist e-commerce store offering a wide range of products including home goods, electronics, fashion, beauty, and more. We are committed to providing high-quality products at affordable prices with secure shopping and reliable customer service.

2. How long does delivery take?

Our standard delivery time is 7 to 15 business days depending on the product and your location.
Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

3. Do you offer international shipping?

Currently, Homexa ships to selected countries. During checkout, available shipping destinations will be listed. If your country is not listed, unfortunately, we do not deliver there at this time.

4. How much is shipping?

Shipping fees may vary depending on the destination and the product. Shipping costs will be clearly displayed at checkout before you confirm your order.

5. Can I track my order?

Yes! As soon as your order is shipped, you will receive an email with your tracking number and a link to track your order. You can also log in to your Homexa account to check your order status at any time.

6. Can I return an item?

Yes, we accept returns within 7 days of delivery.
To qualify for a return:

  • The item must be unused and in its original packaging.

  • You must contact our customer service team within 7 days after receiving your item.

Once your return is approved, we’ll send you instructions on how to send your package back to us.

7. How do I request a return?

To initiate a return:

  1. Contact our support team at support@homexa.com with your order number and reason for return.

  2. Our team will review your request and send you the return instructions.

  3. Ship the item back to us following the provided instructions.

Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

8. When will I receive my refund?

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–10 business days and issued to your original payment method.

9. What if I received a damaged or incorrect item?

If you received a damaged, defective, or wrong item, please contact us immediately at support@homexa.com with your order number and photos of the item. We’ll resolve the issue as quickly as possible by offering a replacement or a refund.

10. How can I contact Homexa?

You can reach our customer service team at:

📧 Email: homexashop@gmail.com
📅 Hours: Monday to Friday, 9 AM – 6 PM (UTC)

We aim to respond to all inquiries within 24–48 hours.